# TKOS

> TKOS is Africa's carrier-grade cloud communications platform: UCaaS, Cloud PBX, AI Contact Center, SIP trunking, and wholesale VoIP — all on a Tier-1 South African carrier network with 500+ direct interconnects, 100+ country DIDs, and a 24/7/365 NOC in Johannesburg.

TKOS combines a business phone system, an AI-powered contact center, wholesale voice infrastructure, and virtual phone numbers (including US area codes and international DIDs) on a single Tier-1 telecom platform. The product surface spans UCaaS (voice, video, SMS, team chat, fax, AI assistants), a cloud contact center (omnichannel inbox, AI agent assist, analytics, outbound dialer), and a wholesale voice layer (SIP trunking, A-Z VoIP termination, FAS-free billing, Africa-direct routes). Pricing is pay-as-you-go with no per-seat lock-in. African enterprises, MSPs, VoIP resellers, and call centres are the primary customers. POPIA, HIPAA, and STIR/SHAKEN compliance are built in.

## Products — UCaaS

- [UCaaS Platform](https://www.tkos.co.za/products/ucaas/): Unified communications as a service — voice, video, SMS, team chat, fax, and AI assistants on one cloud-native platform.
- [Business Phone System](https://www.tkos.co.za/products/ucaas/business-phone/): Cloud PBX with extensions, IVR, call routing, voicemail, conferencing, and mobile/desktop apps.
- [Customer Engagement](https://www.tkos.co.za/products/ucaas/customer-engagement/): Unified inbox for WhatsApp, Instagram, Messenger, email, and voice on one agent workspace.
- [Team Chat](https://www.tkos.co.za/products/ucaas/team-chat/): Internal channels, DMs, huddles, and threads alongside voice and video at 38ms latency.
- [HD Video Meetings](https://www.tkos.co.za/products/ucaas/video-meetings/): 200-participant HD video conferencing with 72-country dial-in and AES-256 encryption.
- [Personal AI Assistant](https://www.tkos.co.za/products/ai/personal-ai-assistant/): Per-user AI assistant that joins every call and meeting — real-time notes, summaries, action items, and CRM sync.
- [AI Website Chatbot](https://www.tkos.co.za/products/ai/website-chatbot/): AI chatbot for web, WhatsApp, Instagram, and Messenger that qualifies leads and books meetings 24/7.
- [Hosted Phone System](https://www.tkos.co.za/products/hosted-phone-system/): Cloud PBX that replaces legacy hardware — extensions, IVR, voicemail-to-email, mobile and desktop apps.
- [Bulk SMS & MMS](https://www.tkos.co.za/products/messaging/sms-mms/): Business SMS and MMS with 99.2% delivery, 94% read rate, 10DLC/TCR registration, and 100+ country reach.
- [Online Fax](https://www.tkos.co.za/products/messaging/online-fax/): HIPAA-ready encrypted online fax with AES-256 storage, TLS 1.3 in transit, and BAA on request.

## Products — AI

- [TKOS AI Suite](https://www.tkos.co.za/products/ai/): The AI layer across the platform — voice agents, assistants, and AI-augmented workflows in 27+ languages.
- [AI Receptionist](https://www.tkos.co.za/products/ai/receptionist/): A 24/7 multilingual AI receptionist that answers calls, qualifies callers, books meetings, and warm-transfers to humans.

## Products — Contact Center

- [Cloud Contact Center](https://www.tkos.co.za/products/contact-center/): Truly omnichannel contact center — voice, chat, SMS, WhatsApp, and email on one queue engine with AI assist.
- [AI Agent Assist](https://www.tkos.co.za/products/contact-center/ai-agent-assist/): Real-time AI suggestions, knowledge lookup, and after-call note drafting for agents on every interaction.
- [Supervisor Assist](https://www.tkos.co.za/products/contact-center/supervisor-assist/): Live queue health, sentiment monitoring, agent coaching prompts, and AI-flagged escalations.
- [Interaction Analytics](https://www.tkos.co.za/products/contact-center/interaction-analytics/): Score 100% of conversations — sentiment trends, FCR scoring, flagged phrases, and topic detection.
- [Omnichannel Inbox](https://www.tkos.co.za/products/contact-center/omnichannel/): Voice, chat, WhatsApp, email, and SMS in one 480ms-routing unified queue.
- [Outbound Dialer](https://www.tkos.co.za/products/contact-center/outbound-dialer/): Power and predictive dialer with TCPA-aware pacing, STIR/SHAKEN attestation, and +312% connect rate.
- [Enterprise Contact Center](https://www.tkos.co.za/products/contact-center/enterprise/): Enterprise-grade contact center with SSO, multi-site, custom SLAs, BAA, and tier-3 support.

## Wholesale Voice & VoIP

- [Wholesale VoIP](https://www.tkos.co.za/wholesale-voip/): Premium wholesale VoIP termination — Tier-1 interconnects, AI-powered routing, FAS-free billing, 99.9% uptime SLA, Africa-direct routes.
- [Wholesale Voice](https://www.tkos.co.za/wholesale-voice/): Tier-1 SA telecom wholesale voice termination — CLI, Non-CLI, and CC routes, 500+ interconnects, FAS-free, Africa-direct.

## Features

- [AI Call Answering](https://www.tkos.co.za/features/ai-call-answering/): Sub-400ms AI call answering in 27+ languages with calendar booking and HIPAA-ready handoffs.
- [AI Sentiment Analysis](https://www.tkos.co.za/features/ai-sentiment-analysis/): Real-time emotion tracking on every call with live agent prompts and supervisor escalation triggers.
- [AI Virtual Assistant](https://www.tkos.co.za/features/ai-virtual-assistant/): AI assistant that joins every call and meeting — 98% transcript accuracy, action items synced to CRM.
- [Auto Attendant & IVR](https://www.tkos.co.za/features/auto-attendant/): Visual IVR builder, multi-language menus, business-hours routing, and same-day go-live.
- [Call Recording](https://www.tkos.co.za/features/call-recording/): Full-fidelity audio, AI transcripts, keyword search, PII redaction, and retention controls. HIPAA-ready.
- [Conversation Intelligence](https://www.tkos.co.za/features/conversation-intelligence/): Full-call transcripts, topic detection, automated QA scoring, and keyword alerts in 12 languages.
- [Sales Call Intelligence](https://www.tkos.co.za/features/sales-call-intelligence/): Deal-stage signals, objection tracking, talk-time ratios, AI coaching, and CRM sync across every rep's calls.
- [Toll-Free Numbers](https://www.tkos.co.za/features/toll-free-numbers/): STIR/SHAKEN attested toll-free numbers across 6+ markets with MOS 4.6 audio and same-day activation.

## Integrations

- [HubSpot](https://www.tkos.co.za/integrations/hubspot/): Click-to-call, AI call notes, SMS in the timeline, recordings on every contact, and pipeline triggers from call outcomes.
- [Zoho](https://www.tkos.co.za/integrations/zoho/): Click-to-call from Zoho CRM, AI transcripts, SMS in Zoho Desk, and recordings synced across Zoho One.

## Solutions

- [Healthcare](https://www.tkos.co.za/solutions/healthcare/): HIPAA-ready calling, BAA on request, ZA data residency, and AES-256 encrypted recording for clinics and labs.
- [Finance](https://www.tkos.co.za/solutions/finance/): FINRA-ready exports, TCPA-aware dialers, STIR/SHAKEN attestation, and encrypted recording for banks and fintechs.
- [Logistics](https://www.tkos.co.za/solutions/logistics/): Multi-carrier failover, sub-second route convergence, encrypted SIP, and dispatcher consoles.
- [Retail](https://www.tkos.co.za/solutions/retail/): Voice, chat, and WhatsApp on one queue with +18% time-to-buy lift and 5x peak-burst scaling.
- [SaaS & Tech](https://www.tkos.co.za/solutions/saas/): 12.4K calls/hour, 48ms latency, 99.9% SLA, three live regions, and full REST API access.
- [Sales Teams](https://www.tkos.co.za/solutions/sales-teams/): AI agent assist, power and predictive dialers, CRM sync, and 500+ direct interconnects for outbound sales.
- [Support Teams](https://www.tkos.co.za/solutions/support-teams/): Omnichannel voice, chat, WhatsApp, and email on one queue with MTTR under 8 minutes.
- [Remote Teams](https://www.tkos.co.za/solutions/remote-teams/): iOS, Android, Mac, and Windows clients, 100+ country DIDs, and one number across all devices.
- [Small Business](https://www.tkos.co.za/solutions/smb/): Cloud phone live in under an hour, AI receptionist, and 24/7/365 NOC — no IT team required.

## Compare

- [Compare Hub](https://www.tkos.co.za/compare/): UCaaS and CCaaS alternative comparisons — TKOS vs the major platforms.
- [vs RingCentral](https://www.tkos.co.za/compare/ringcentral/)
- [vs Nextiva](https://www.tkos.co.za/compare/nextiva/)
- [vs Dialpad](https://www.tkos.co.za/compare/dialpad/)
- [vs 8x8](https://www.tkos.co.za/compare/8x8/)
- [vs Vonage](https://www.tkos.co.za/compare/vonage/)
- [vs Five9](https://www.tkos.co.za/compare/five9/)
- [vs Genesys Cloud](https://www.tkos.co.za/compare/genesys-cloud/)
- [vs GoTo Connect](https://www.tkos.co.za/compare/goto-connect/)
- [vs Microsoft Teams Phone](https://www.tkos.co.za/compare/microsoft-teams-phone/)
- [vs Zoom Phone](https://www.tkos.co.za/compare/zoom-phone/)

## Virtual Phone Numbers

- [US Area Codes Directory](https://www.tkos.co.za/area-codes/): Complete directory of all US area codes — browse by state, city, time zone, and region. Get a virtual US phone number instantly.
- [Country Calling Codes](https://www.tkos.co.za/country-code/): Searchable directory of all 238 country and territory dialing codes worldwide.

## Pricing & Trust

- [Pricing](https://www.tkos.co.za/pricing/): Pay-as-you-go pricing with no per-seat lock-in — plans for businesses of all sizes.
- [Security](https://www.tkos.co.za/security/): HIPAA-ready BAA, POPIA, STIR/SHAKEN attested, AES-256 at rest, TLS 1.3 in transit, RBAC, SSO/SAML, and full audit logs.
- [Docs](https://www.tkos.co.za/docs/): Product documentation hub — REST API, SIP trunking, webhooks, AI provisioning, and integration guides.
- [API Reference](https://www.tkos.co.za/docs/api/): REST API for voice, SMS, DID provisioning across 100+ countries, call routing, and CDR streaming.
- [Network Status](https://www.tkos.co.za/status/): Live TKOS network status — Voice, SMS, Wholesale VoIP, AI Receptionist, DID, and Bulk SMS. 99.9% SLA.

## Company

- [About](https://www.tkos.co.za/about/)
- [Contact](https://www.tkos.co.za/contact/)
- [Wholesale Enquiry](https://www.tkos.co.za/contact/wholesale/)
- [Blog](https://www.tkos.co.za/blog/)
- [Privacy Notice](https://www.tkos.co.za/privacy-and-policy/)
- [Terms of Service](https://www.tkos.co.za/terms-and-conditions/)